Parking and Transportation Coordinator

Edgewood College is seeking a full-time Parking and Transportation Coordinator. This position is scheduled Monday through Friday, from 8:00 AM to 4:30 PM. It is a 100% on-campus role, with no hybrid or remote work options available.

• Provide frontline services for students, faculty, and staff requesting various transportation and security services. This includes, but is not limited to: issuing parking/shuttle permits and bus passes; serving as an expert resource on parking regulations, alternative transportation programs and security services; managing phone inquiries; and scheduling appointments
• Assist with the supervision, training and scheduling of student worker staff including parking enforcement officers and office assistants
• Meet with and provide information on alternative transportation and parking policies to various campus groups, individuals, new hires and prospective students
• Assist with the parking citation and appeals process including database management, citation fees, towing and disputes
• Assist with assessment of all transportation programs; this may include but is not limited to: conducting surveys, tracking and compiling statistics and writing narratives
• Assist with the development and execution of marketing strategies and plans to improve participation in alternative transportation programs and encourage compliance of policies and regulations
• Ensure and provide excellent customer service to students, faculty, staff, neighbors, parents and community members
• Manage and maintain inventory of supplies and equipment, including parking permits and print materials
• Maintain department website using SharePoint and Alternative Transportation tracking using campus engagement software Presence.
• Responsible for email correspondence—responding to questions and advising, and sending out informational emails regarding parking, shuttle service, and snow emergency parking
• Assist with the completion of special projects and reports; including drafting and proofreading
• Process incentive requests for participants of the Shuttle Program and the Biking Program
• Other duties as assigned

• Associate’s degree required
• Bachelor’s degree preferred

• Outstanding customer service skills and flexibility
• Ability to work independently and take initiative
• Good use of judgment and ability to adhere to policies
• Excellent oral and written skills
• Ability to work through confrontation and disputes
• High degree of work accuracy with attention to detail
• The ability to handle confidential information
• Dependability is a must

Specialized Technology Skills:

• Microsoft Office: Word, Excel, Publisher, and Outlook
• Database management and data entry
• SharePoint (will train)
• Jenzabar (will train)
• Presence – Campus Engagement Platform (will train)