Systems and Network Administrator I

The Systems and Network Administrator provides timely, high quality technical and operations support for systems and network level hardware and applications used at Edgewood College. The position utilizes “Best Practice” methods as defined by college policies and industry standards in pursuit of the maintenance and improvement of our academic and administrative environment.

• Operational Support
  • Provide operational support for network infrastructure and associated applications for Edgewood College.
  • Execute required processes to provide high-quality support and maintenance for servers, networking infrastructure, and software technologies at Edgewood College.
  • Provide consultations and trainings for ITSO Staff and Edgewood College community as requested.
  • Maintain data security and software licensing compliance.
  • Performs daily, weekly, and monthly system backups and data archives in accordance with office policies and procedures
  • Ability to work some flexible hours to accommodate varying workload and on call scheduling.
• Administrative
  • Assist in the development of standards for technologies used by the College.
  • Assist in design and implementation of projects where IT and Facilities Management cross, including UPS, power, and HVAC systems in support of technology systems.
  • Maintain working knowledge of the college’s business continuity and disaster recovery plans.
• Assist with the overall activities and office work of the Information Technology Services Office as required.

• Collaborate with teammates and across functional groups to provide best service and support to the college.
• Actively pursue professional development in partnership with the institution.
• Other duties as requested by the Director of Information Technology

• Two-year degree in Information Technology Systems (four-year preferred), or related professional experience.
• Experience working in an academic environment with a reasonable understanding of the required informational process flows preferred.
• Three years’ experience in applied information technology operations and systems support.

Preferred Qualifications:

• Preferred experience with current core technologies in use at Edgewood College:

• Routing and switching protocols and ability to apply this knowledge in production.
• Demonstrable ability managing storage area networks (SANs)
• Virtualization technologies, (VMware preferred.)
• Current voice over IP, (VoIP), Unified Messaging and Cellular communications technologies.
• Microsoft Server management including Active Directory, Group Policy, LDAP, IIS, DNS, DHCP, VPN, and other roles and feature sets.
• Microsoft Office 365 management including Exchange Online, Sharepoint Online, OneDrive, Teams, and others in the application stack.
• Demonstrable ability integrating Microsoft clients within a Microsoft Server infrastructure.
• Demonstrable ability integrating Apple clients within a Microsoft Server infrastructure.

Preferred Specialized Technology Skills:

• Database management (Microsoft SQL preferred).
• Physical security systems such as card access (Touchnet) or video security (Genetec).
• Cisco device management including routers, switches, and wireless technologies.
• Demonstrable knowledge of ITIL or other ITSM.

Other Qualifications/Requirements:

• Strong customer service focus.
• Ability to manage time and leverage resources to meet deadlines.
• Ability to manage, coordinate, and maintain multiple projects simultaneously.
• Ability to learn independently and grow in a dynamic environment.
• Ability to process confidential information in a professional manner.