Edgewood College Flag

Parking & Transportation Administrative Assistant - Campus Assistance Center Weekend Professional Staff

Description of Job

This position is a hybrid for a weekend 3pm – 11pm professional staff in the Campus Assistance Center (CAC), with the remainder of the hours scheduled weekdays in the Parking & Transportation Department.  The weekday hours will be flexible and can be tailored to the needs of the employee.

The Administrative Assistant for Parking & Transportation provides administrative support for the Security & Transportation Office.  Specific responsibilities are listed below.

This is a fulltime position with full benefits package.



  • The Weekend CAC Professional Staff will provide information and assistance to Edgewood College faculty, staff, students, and guests at the College’s main reception desk by demonstrating an understanding of the campus and its activities and knowledge of all materials and tools specific to the operation of the Campus Assistance Center
  • Provide frontline services for students, faculty, and staff requesting various transportation and security services. This includes, but is not limited to: issuing parking/shuttle permits and bus passes; serving as an expert resource on parking regulations, alternative transportation programs and security services; managing phone inquiries; and scheduling appointments
  • Assist with the supervision, training and scheduling of student worker staff including parking enforcement officers and office assistants
  • Meet with and provide information on alternative transportation and parking policies to various campus groups, individuals, new hires and prospective students
  • Assist with the parking citation and appeals process including database management, citation fees, towing and disputes
  • Assist with assessment of all transportation programs; this may include but is not limited to: conducting surveys, tracking and compiling statistics and writing narratives
  • Assist with the development and execution of marketing strategies and plans to improve participation in alternative transportation programs and encourage compliance of policies and regulations
  • Ensure and provide excellent customer service to students, faculty, staff, neighbors, parents and community members
  • Manage and maintain inventory of supplies and equipment, including parking permits and print materials
  • Maintain department website using SharePoint and Alternative Transportation tracking using campus engagement software Presence.
  • Responsible for email correspondence—responding to questions and advising, and sending out informational emails regarding parking, shuttle service, and snow emergency parking
  • Assist with the completion of special projects and reports; including drafting and proofreading
  • Process incentive requests for participants of the Shuttle Program and the Biking Program
  • Other duties as assigned

Job Qualifications

Necessary Education or Work Experience

  • Associate’s degree required
  • Bachelor’s degree preferred

Required Knowledge and Skills

  • Outstanding customer service skills and flexibility
  • Ability to work independently and take initiative
  • Good use of judgment and ability to adhere to policies
  • Excellent oral and written skills
  • High degree of work accuracy with attention to detail
  • The ability to handle confidential information
  • Dependability is a must

Required Technical Skills

  • Microsoft Office: Word, Excel, Publisher, and Outlook
  • Database management and data entry
  • SharePoint (will train)
  • Jenzabar (will train)
  • Presence – Campus Engagement Platform (will train)

Other Qualifications

Edgewood College, a Catholic college sponsored by the Dominican Sisters of Sinsinawa, is an Equal Opportunity Employer, committed to academic excellence through diversity in its faculty, staff, and students. Candidates must demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women and racial and ethnic minorities are especially encouraged to apply. The selected candidate must actively support the mission of the College by working with faculty, staff and students to share in our core values - truth, compassion, justice, partnership, and community.

To apply: Send a cover letter, resume, and references to:

Edgewood College
Human Resources - PTCA
1000 Edgewood College Drive
Madison, WI 53711
E-mail: humanresources@edgewood.edu
Equal Opportunity Employer