Academic Records Specialist (Part-Time)

The Academic Records Specialist will contribute to a myriad of responsibilities and processes within the Registrar’s Office.  There is a high level of complexity and detail required in this position, which requires independent judgement, proactive problem-solving skills, and attention to detail. The ability to understand and interpret academic policies and federal regulations is essential.

• Provide exceptional customer service to students, faculty, and staff who contact the Registrar’s Office for assistance
• Coordinate complete business process cycles for key program areas of the office, such as setting up the priority registration schedule, maintaining prerequisites and corequisites for all courses, tracking curricular changes, and scheduling final exams (only a few examples of the possible program areas)
• Accurately process a variety of forms and update the student information system as appropriate
• Aid with day-to-day processing for Registrar’s Office co-workers as needed
• Develop new and improve existing processes and procedures as needed

• Primary phone coverage
• Manage Registrar email account (answer emails or forward to appropriate person)
• Process student forms (registration, personal updates, etc.)
• Process transcript requests
• Supervise student worker(s)
• Process verification requests (NSC Degree Verify)
• Verify enrollments for outside agencies & loan deferments
• Withdraw students (medical, dismissal withdrawals)
• Manage office supplies (order as needed)
• Process Independent Study Contracts
• Manage priority registration process (set up, communication, execution)
• Serve as Iron Mountain POC (order old record cards, supervise old record card indexing project)
• Update/monitor Registrar Office website/Sharepoint

• Associate’s degree or three years of administrative work experience

• Attention to detail
• Excellent written and verbal communication skills required 
• Organizational, interpersonal, and problem-solving abilities a must 
• Must be able to work independently and proactively identify necessary steps to resolve a wide variety of issues as they arise 
• Ability to interpret complex policies and operational protocols and make decisions related to individual circumstances 

• Overall Proficient skill-level in Microsoft Office, which includes: Word, Excel, Power Point, Outlook, and basic computer concepts 
• Willingness and ability to learn new software